You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, but you may return it following our standard return policy after receiving the item.
Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution's processing times. You will receive email confirmation once your cancellation and refund have been processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
After we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed from the date we receive your return.
The amount refunded will equal the purchase price of the returned item(s), excluding any original shipping charges. If you received free shipping on your original order due to meeting a minimum purchase requirement, and your return brings the order total below that minimum, the original shipping charge may be deducted from your refund.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take additional time for the refund to be posted to your account. If you have done this and still have not received your refund, please contact us immediately.
For credit card payments, some banks and credit card companies may require additional time to process the refund before it appears on your statement. This process typically takes between 5-10 business days from when the refund was issued by our company. If you paid via PayPal or another electronic payment method, please check your account directly as refunds to these methods are often processed more quickly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your order.
We strive to respond to all inquiries within 24-48 hours during our regular business hours (Monday through Friday, 9:00 AM to 5:00 PM EST). For faster service regarding returns or cancellations, please include your order number in all correspondence.
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